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Contact Us

Claims Handling:
For additional advice to existing customers who wish to make a claim, click here.
New Customers:
Our range of general insurance products are only available through registered financial intermediaries. If you are interested in taking out one of our policies, you will need to speak to your financial adviser.
  

How to get in touch with us

The details of how to contact us are shown below.  For details of special arrangements over the Christmas and New Year break, click here. 

 

If you are a home insurance or payment protection customer you can contact us by: 

  • writing to 3XD, PO Box 5733, Southend-on-Sea SS1 2ZP
  • calling 0845 365 3043
  • emailing enquiries@3xd.co.uk 
If you are a Provisional Marmalade (Learner Driver Insurance) customer you can contact us by:
  • writing to 3XD, PO Box 177, Clitheroe BB7 0DT
  • calling 0845 519 0439
  • emailing provisionalmarmalade@3xd.co.uk 

If you an intermediary you can contact our intermediary support team by:

  • writing to 3XD, PO Box 177, Clitheroe BB7 0DT
  • calling 0845 365 1482
  • emailing headoffice@3xd.co.uk 
Our telephone lines are open 9am to 6pm, Monday to Friday

 

We use 0845 numbers as they allow us to re-route calls easily in the event of short term problems with equipment.  If you have a phone package that does not include 0845 numbers, please contact us and we will be able to provide alternative local numbers.

 

 
 
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